Frequently Asked Questions (FAQs)

 

CONSUMER FAQs

AUTHORIZED DEALER FAQs

 

 

CONSUMER FAQs

How can I purchase your products?

You can find our durable and innovative products sold online on Amazon and other online retailers.

Unfortunately, we do not sell directly to the public from our corporate location. We only sell to wholesalers, distributors, and retail stores engaged in the home health industry. If you are an end user and prefer to purchase our products from a local authorized dealer, we would be happy to provide you contact information for one of our authorized Eagle Health Supplies resellers in your area.

What makes your products better/different?

Our motto is "We Meet the Need". We work hard to bring you the newest, most innovative products to better serve you. As a result, we carry products that you may not find anywhere else. Customers love that we have unique, well-built, reliable products at competitive prices. Products like our sliding transfer bench and sliding transfer bench with swivel seat are patented and only available through Eagle Health Supplies or an authorized reseller.

What should I do if I would like to return a product?

Please check with your Place of Purchase for their return policy. Consumers must request returns from the Place of Purchase only. Consumers may not return products directly to Eagle Health Supplies. 

How do I register the product warranty?

Thank you for purchasing an Eagle Health Supplies product. If you would like to register the 1-year Warranty, please fill out the Warranty Card included in the box of your purchased product and send to:

Eagle Health Supplies, Inc
535 W. Walnut Ave. 
Orange, CA 92868 

Or if you would like to register your Warranty online, please fill out the Online Submission Form.

What is the warranty for your products?

There is a one-year warranty for parts (to the consumer only) for manufacturing defects one year from the date of purchase. Consumers must contact their place of purchase.

If my bench is not long enough in length, how can I make it longer?

If you have a regular length transfer bench from Eagle Health Supplies, 4" longer and 8" longer rails are available for purchase.

If my bench is too short in height, how can I make it taller?

If you have a regular or bariatric transfer bench from Eagle Health Supplies, 4" taller and 8" taller legs are available for purchase.

What should I do if my transfer bench seat does not slide as smoothly as before?

The seat may not slide as smoothly as before if the sliding rails have built up soap scum, mineral deposits or watermarks over time. To help the seat glide more smoothly, you may apply lubricant, such as WD-40, along the sliding rails

I've just assembled my sliding bench, but the seat will not lock at the ends of the sliding rails. What should I do?

Please check to make sure the bench is assembled correctly. There are two sliding rails (one with 2 brass pins and one with 4 brass pins). The 4-pin sliding rail should be installed on the "front" side of the bench (the direction you want the seat to face in the bathtub) with the 2 small brass pins facing outward and the 2 large brass pins facing downward. The 2 small brass pins help the sliding rings with the red tabs lock into place. The 2-pin sliding rail should be installed on the "back" side of the bench.

What should I do if my bench is assembled correctly and the seat used to lock at the ends of the sliding rails but does not anymore?

If this is an older bench, there may be built-up soap scum, mineral deposits or watermarks causing the brass push pins to stick. To help, you may spray lubricant, such as WD-40, on the brass push pin to loosen the pin.

What should I do if the swivel portion of my swivel seat does not lock anymore?

Make sure to release the swivel-lock lever after pushing it down to unlock the seat. The swivel seat will not lock if the swivel-lock lever is still pressed down.

If this is an older bench, there may be built-up soap scum, mineral deposits or watermarks causing the brass push pins of the swivel portion to stick. To help, you may spray lubricant, such as WD-40, on the brass push pin inbetween the swivel plates to loosen the pin.

Do your sliding transfer benches only face one direction? Or can they be assembled to face either direction?

Our sliding transfer benches can be assembled to either face to the left or to the right. The aluminum side panel with handlebar is the side which goes into the tub (or shower). Depending on which direction you want to face, you would install the sliding rail with 4 brass pins on that side ("front") which will also be the side of the seat with sliding rings with red tabs.

Do you make customized seats or transfer benches?

Unfortunately, we do not make customized seats or benches. Our products are currently manufactured overseas.

Do your products contain latex?

No, none of our products contain latex.

Can your cut-out seats be used for over-the-toilet use?

No, our transfer benches and shower chairs with cut-out seats are intended for personal cleaning purposes only and are not intended for over-the-toilet use.

If you are looking for products intended for over-the-toilet use, feel free to view the following Eagle Health Supplies products:

74654 - Padded Raised Toilet Seat/Commode
74655 - Padded Raised Toilet Seat/Commode w/Fill-In
62625 - Bariatric Commode/Shower Chair
77963 - Toilet-to-Tub Sliding Transfer Bench (Long)
77983 - Toilet-to-Tub Sliding Transfer Bench (Extra Long)
77993 - Toilet-to-Tub Sliding Transfer Bench (XX Long)

How do I clean your products?

Our products should be wiped down after each use. We recommend cleaning our products with a soft cloth, warm water and mild soap, or with a soft cloth and any non-bleach cleaner.

 

AUTHORIZED DEALERS FAQs

How can I purchase your products?

We accept orders from our authorized dealers through phone, fax, or email. Drop-ship or expedited orders must be either faxed or emailed to us. Product availability, case quantities, closed-out or discontinued items are subject to change without advance notice.

How can my company set up an account to be an Authorized Dealer with Eagle Health Supplies?

You must be a wholesalers, distributors, or retail store in order to set up an account. Please review our Company Policies before applying. To apply for an account, download the following documents, sign, and return them to us along with a copy of your Business License or Resellers Permit by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) or fax (714) 532-9777.

Credit Application
Internet Dealer Program and Registration Form

When will my order ship and how long will it take to arrive at its destination?

If the product is in stock, we normally ship within 2 business days after we receive an enterable order. Transit time varies between 5-10 days, depending upon where you are and the carrier’s delivery schedule to your area.

Do you dropship?

Yes, we can dropship from our warehouse in Orange, CA. See our Company Policies for more information about dropshipping.

What are your shipping/freight policies?

All orders are shipped FOB Orange, California, 92868. We ship dropship and smaller orders using FedEx, UPS, or USPS. For larger orders, our authorized dealers are responsible for arranging freight shipments from our warehouse. EHS does not arrange freight shipping for our dealers. Please see our Company Policies for more information about freight shipping.

What are my payment options?

Prepay options are: cashier's checks, money orders, VISA, and MasterCard. If you would like to apply for credit terms, please download our credit application. PLEASE NOTE: Incomplete applications will delay processing. Please read the application carefully and provide all information that is requested.

What will be the shipping costs for my order?

Shipping costs vary by carrier and destination. We try our best to use the most economical carrier for each order.

Is my company allowed to sell on Amazon, Ebay or other online marketplaces?

Anyone wishing to sell on Amazon (as 3rd-party seller or FBA Amazon), or similar online marketplace, must receive prior written authorization from Eagle Health Supplies. Please see our Company Policies for more information.